Want to join the league of professionals who is intent on making e-commerce better? Here’s great news for you – we’re hiring!

Here at Groupon, you will be a part of the global movement that marshalled the world of e-commerce into the multi-billion dollar industry it is now.
We help grow businesses, but more importantly, we help grow people. With a multi-lingual team hailed from all walks of life, our office is run by extraordinary young minds that come to work every day boasting a strong sense of work ownership.
We’re always on the lookout for new talents to join our extended family. Have a look at our vacancies, and feel free to drop us line at

Why join Groupon?

  • To be part of what Forbes magazine called The Fastest Growing Company
  • To get the chance to do what you love in an environment that you’ll love even more
  • To get right in the middle of the formidable force that continues to reshape the e-commerce industry
  • To work in an office where you can be what you want and wear what you want (as long as your Mom approves)
  • To come to work with your pet (or the other way around)
  • To be in a workplace where constructive craziness is always called for


Our offices are located Media City, right in the heart of the creativity freeway, and next to myriad sushi, biryani and chicken mandi restaurants, not to mention various coffee shops, to keep us energized.

Open Positions

Partner Relationship Manager

Summary of Role
The “heart-beat” of the company; the Groupon Partner Management Team is responsible for project managing the operational experience and building relationships with businesses featured on Groupon.
Partner Management is a dynamic, multi-faceted ‘front office’ role: involving essential internal and external communication from senior management across all company departments; and business partners to develop positive, long term relationships to maximise their Groupon experience.
The position is a varied role, working alongside experienced professionals and entrepreneurs, from established international and national brands, such as Blackberry and leading hotel chains to up and coming local businesses, all benefiting from advertising and customer acquisition on Groupon.
Your Responsibilities
Accurately logging all partner cases in salesforce
Working within given agreed KPI’s – resolving partner cases in conjunction with PRM support and internal departments as and when required
Ensure that partner activity is properly communicated to the salesperson when needed
Ensure write up’s mirror partner contractual agreement
Develop initiatives to improve overall partner satisfaction with Groupon’s services
Assist with developing merchant satisfaction surveys
Act as the partners’ first aftersales point of contact; provide full aftersales support to Groupon partners
Inform partners of their scheduled go-live date
Ensure partners are properly briefed and ready to be featured as per the city plan
Communicate the value of merchant service tools to the partner
Build strong partner relationships through media plans and testimonials
Complete required calls and site visits to partners to build rapport and ensure that partners are happy with the overall Groupon experience
Your Skills:
Excellent communication skills (verbal (Arabic) and written) and able to drive for results
Relationship building skills
Problem solving skills
Thrives in high paced, fast moving environments and is able to make quick, assertive decisions
Outstanding attention to detail, and strong organizational skills
Positive attitude, energetic approach and self-motivation are all essential

Customer Service Superstar

Summary of Role
Customer Support Representatives are the voice of Groupon to our subscribers. They are patient, resourceful, charming, and efficient problem-solvers who strive to provide only the best customer experience. The role entails phone and email communication with our current and future subscribers, thus playing a vital role in affecting the reputation of Groupon. Customer Service Superstars must be able to work under pressure in a dynamic and fast paced environment, and will have a high degree of responsibility as part of a successful, committed and fun team.

Your Responsibilities
Customer Services:
Provide top notch customer support that leaves the customer happy and satisfied
Handle customer tickets generated by phone or email through the online ticketing system
Resolve customer complaints and queries in a professional and appropriate manner
Handle escalations from the call centre agents as directed by the CS Supervisor
Ensure Kpi’s and targets are met on a on-going basis
Liaise with other internal departments (when needed) to resolve open customer tickets
Ensure that all customer enquiries and complaints are properly documented using the online ticketing system
Provide continuous customer feedback to internal departments to improve editorial, sales and partnership management processes
Develop periodic reports on ticket resolution times and deal complaints
Work with the CS Supervisor and Manager on developing initiatives to ensure that customers are always happy with the overall Groupon experience
Ensure an efficient handover of returned products are distributed and documented in a timely manner to the logistics department
Performs assigned duties as and when instructed by department Supervisor or Manager
Reception Duties:
Provide First class front line support to our front of house desk
Ensure that the phone is answered in a timely fashion and the caller is greeted with a smile
Greet our partners, customers and potential employees with a smile
Ensure that the correct procedure is followed when releasing cheque payments to our partners
Ensure that the systems and documents used for ‘Event Tickets’ are kept up to date and accurate
Required skills:
Fluent in English and/or Arabic with an excellent standard of written and spoken communication
Exceptional problem solving skills
Ability to handle high-volume tickets in a high-stress environment
Ability to use online ticketing systems
Strong organisational and communication skills
Positive attitude, energetic approach, professionalism and self-motivation are all essential

Business Development Managers (Dubai & Abu Dhabi)

Summary of Role
The main responsibility of a Business Development Manager / Senior Business Development Manager is to develop and perform all sales activities surrounding the Groupon model. Through a consultative approach to client management and sales, you will understand your clients business in order to construct a mutually beneficial offer for our subscribers. In turn this will increase the partner’s customer base and generate upsell opportunities. You will become a vital part of your clients marketing and business plans.
Responsibilities include but not limited to:


Liaising with local businesses on negotiable offers for our subscribers
Ÿ Responsible for managing all aspects of the deal – from identifying leads, face to face contact, presentation of Groupon and closing of deals
Ÿ Ensuring that leads are continually generated and existing contacts and business are routinely maintained
Ÿ Responsible for carrying out work related instructions issued by your City Manager
Ÿ Organise meetings with prospective businesses
Ÿ Maintaining relationships with established clients
Ÿ Generate revenue to help meet daily, weekly sales targets
Ÿ Maintains accurate records of all sales activities using sales force
Required skills:
Ÿ Minimum of 3 plus years sales experience
Ÿ Proven sales track record
Ÿ High standard of communication and presentation skills
Ÿ Understanding of Groupon business model
Ÿ Ability to apply an intelligent sales pitch
Ÿ Basic ability to figure out mathematical equations quickly and efficiently
Ÿ Self-motivation, flexibility and ability to sell at all decision-making levels
Ÿ Knowledge of social media such as Facebook and Twitter
Ÿ Proactive
Ÿ Highly Motivated
Ÿ Local knowledge and experience preferable
Ÿ Driving License

All the fun we have at work spills out to our customers through contests and posts on our social media platforms. We also make it a point to channel our strengths towards initiatives that make the world a better place to live in.