Troubleshooting Error Messages

Groupon Quantity Errors

If you get an error at checkout saying the quantity is invalid or you've exceeded the purchase limit:

  • Check the Fine Print of the deal you're trying to buy for purchase restrictions. If the Fine Print says "Limit 1 per person" and you've previously purchased that deal, for example, you won't be able to purchase it again.
  • The deal may also have recently sold out or closed, which can take time to reflect on the deal page.

Checkout Page Errors

If you’re having an issue adding or completing a purchase with a credit card, check that all your payment information is accurate and up to date and that the card is not expired. 

Order "Failed” or "Processing"

If your order says "Failed" in My Groupons, or if it says "Processing" after two hours have passed, you'll need to cancel your purchase and try again with new or updated payment information (if the deal is still available). Visit Troubleshooting Processing or Failed Orders to learn how.

Other Errors

If you're experiencing a different error or issue, we'd love to help. You can get in touch with our customer support team below. 

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