Confirming Your Groupon Getaways Reservation and Checking In

If You Booked Your Dates on Groupon 

There's nothing further you need to do after your purchase is confirmed and your dates are booked.

Note: The dates of an existing reservation cannot be modified. If you need to modify or cancel your booking, check out our Getaways Cancellation and Refund Policy.

If You Booked Through the Merchant

If you didn't see a calendar on the deal page when you purchased, you'll need to contact the merchant before the book by date in the Fine Print.

What You'll Need at Check-In

For all Groupon Getaways, the hotel will require a valid photo ID and a valid credit card at check-in. The name on the photo ID must match the traveller's name provided at booking.

Tip: Special requests can be made directly with the merchant prior to check-in. Groupon cannot guarantee that these requests will be fulfilled.

Check-In Troubleshooting

In general, please allow 24–48 hours from the time of booking for Groupon Getaways reservations to be sent over and uploaded into the hotel's system.

If, upon arrival, the merchant is unable to locate your Groupon Getaways reservation for any reason, we'd love to help. Continue below to get in contact with our customer support team.

Still need help?

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