All reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.
3 ratings3 reviews
Rating of 3 out of 5 stars
August 30, 2021
The pools are not too big but enjoyable . The parking situation got me disappointed a lot . It’s really weird that in A 5* hotel there is no vallet parking , however a sign says there is… I selfed-parked my car, I’ve been told I don’t have to pay and 5 hours later I ended up paying 20 aed . Never experienced the same in a 5* hotel .
The pool was fine, though not that big. By default, there were no umbrellas on the tanning loungers facing the city, unless probably you ask for one.
The terrible experience was with the food. I ordered a sandwich and a coffee. It look way longer than expected (35-40 minutes). When I asked the guy there if everything was okay, he said the food is on the way without checking with anyone. I told him: “This means like one minute, right?” He then called the kitchen and they told him it needs around 8 more minutes, which means he made up his first answer. When the food arrived, I asked for tissues, so they brought me a “TOILET PAPET ROLL”. I looked to the waiter in an astonished way so he took it off, and he never came with proper tissues. I had to ask the life guard after few minutes to bring me normal tissues.
I headed when leaving to the front desk of the hotel to complain about what happened. After reporting the issue, they raised it internally, then I had to wait for like 5-10 minutes. The supervisor then came to apologize but also to inform me that the tissues didn’t come from the WC area, and that they used them because of Covid as they need something disposable, which I believe everyone agrees that it’s a non-sense excuse. She didn’t even try to offer me anything, not even another pool pass that costs them nothing, which is unacceptable in my opinion for a so-called 5 star hotel.
Pool is beautiful, but staff spoiled my mood. They don’t understand the concept of customer seem less experience. Everything you need from them is confusing or difficult to provide from them. Will not necessarily come back.
Expires 90 days after purchase. Limit 4 per 1 or 2 people, may buy 4 additional as gifts. Mandatory booking required. Check availability here and book here. For more information, contact +971 4 311 8316, 04-332 5555 or email email@example.com. Prior booking (subject to availability) at least 24 hours in advance. Cancellations at least 12 hours in advance. Excludes special occasions and public holidays, Eid, Christmas and New Year, unless otherwise specified. Valid on option purchased only. Valid at The Pool Bar and Lounge. Valid Mon-Sun 7am-10pm. Sunrise or Sunset Pool Access available, please contact the hotel for more information on the timings. Printed voucher must be presented. See the rules that apply to all deals.
About Terrace Pool @ 5* Fairmont Dubai
Only few steps away from Dubai World Trade Centre, Fairmont Dubai is an upscale hotel offering refined quarters. All guest rooms offer services like in-room safe, mini-bar and two dedicated phone lines with personal voice mail. Visitors looking for a more luxurious stay can book one of the royal or imperial suites. The high-level accommodation of this five-star hotel can also be seen in the range of dining rooms available for patrons. Over ten contemporary dining and entertainment venues present an array of gastronomic and evening activities, including a sports bar and a gourmet cafe as well as the unique Cirque Le Soir where a circus performance accompanies the meal. Patrons of the hotel can also enjoy a fully-equipped spa with amenities like sauna, steam room and Jacuzzi and a health club with personal trainers available. The hotel sports two outdoor terrace pool where guests can view both the sunrise and the sunset.