They did a good job with my hair; the place was tidy and their staff were courteous. However, I had one issue. My hair is 22 inches long. The terms and conditions of their Keratin treatment specified it was valid for all lengths of hair which was the primary reason I chose them. But when I visited them, they said my hair is too thick so they will be charging me an additional of AED 100 (which was later brought down to AED 75). My hair was rebonded earlier and cut in layers so not each strand of hair was that long. I had also called in before buying the Groupon to check what product they use, and how long would the procedure take as I have about 22 inches long hair, so it isn't that they weren't aware of the length; but they did not mention of an extra charge even then. Hence, although it was a nominal amount, I do not think it was justified. Its not the amount, but a matter of principle. I agreed to pay them extra because I was disappointed to return without a treatment. I read the fine print of all other similar Groupons and chose theirs just because it suited my hair length. Turns out they had nothing different to offer. The outcome of my hair was decent but the experience was enough for me to caution others. So if you have longer hair or any other concerns, before you buy your Groupon, better to call them and very specifically cross-check whether their offer really suits your needs.
Gloria Caroline D. ·
August 22, 2017