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4 ratings3 reviews
Rating of 1 out of 5 stars
November 27, 2022
Sorry to say, the experience was not as good as expected after reading other customer's reviews. we got a 90 minute massage for 2 Groupon voucher and did our reservation. The assistance at the reception was correct, and smooth. Then I went to a room and my wife was escorted to another. The room was a bit cold and the music not very relaxing, but I understand this might be very personal and it might be ok for other users. But what it was estrange was the duration of the massage. It looked to me very short, but I couldn't check the time as no watch not phone with me. after finishing, I went for a shower and after that, I eventually had the opportunity to check my watch: I was surprised to see the massage was only 60 minutes... I thought it was just an unfortunate mistake, and a bit embarassed to tell this to the receptionist and because I was already showered and dressed. So, I waited for my wife. When she came out after 90 minutes, she had the same poor experience: room temperature cold, music not very relaxing, and the massage... looked very short too! After the therapist finished and left her room, my wife realized it was lasted only 60 min... so she went to the reception looking for the therapist and told her the matter. she was, then, treated for another 30 minutes, which was also a bit embarrassing as the therapist asked her what she wanted to do, as the massage was over and 30 minutes is short for another treatment....
Anyways, we would really appreciate, a more clearer communication between the receptionist and the therapist team to avoid these errors, which make the experience not as nice as expected... Hope this review may be used in a positive way, as a feedback to improve the service and to prevent this to happen again. thanks.
Groupon voucher is only redeemable on WEEKDAYS!
The massage was good. My acquitance loved it, however my experience was neutral as they didn’t specially look at the parts that I have specifically asked for numerous times. Would I still come back though? Yes. The staff, reception, and the vibe of the spa itself was very relaxing and accommodating.
120-minute Royal Treatment – The Kahraman: Natural Baltic Amber Treatment (aimed at providing a bioenergetic treatment using natural amber while promoting relaxation and improving lymphatic circulation)
Each option also includes complimentary access to steam and sauna room, available separately for men and women
Valid 7 days a week
Reflexology: A licensed professional kneads reflex points on the feet to help relieve tension and pain throughout the body. Sessions aim to soothe specific organ systems and promote overall wellness.
Excludes bank holidays. Booking required by phone or email, contact +97143812212 or +971503705145 or novotel.ab@firstname.lastname@example.org and provide Groupon codes. Prior booking/cancellation (subject to availability) at least 24 hours in advance. Electronic voucher must be presented. Limit 2 per 1 or 2 people, may buy 2 additional as gifts. Valid Mon-Sun, 11am-8pm. Strictly one-time use only. Soul Senses Spa & Wellness has rights to change the terms and conditions without any prior notice. Download free Groupon app for Android and iOS. For enquiries, please contact the merchant directly at +97143812212. Groupon prices are inclusive of VAT where applicable. See the rules that apply to all deals. Valid only for option purchased. Expires 1 months after purchase. Offer is not eligible for our promo codes or other discounts.
About Soul Senses Spa & Wellness
Soul Senses Spa & Wellness is conveniently located in a range of premium hotels and business centers in Dubai and Abu Dhabi. The spa specialises in traditional Thai and Balinese treatments. In addition, the service menu includes facials, nail care and body exfoliation. All the treatments are performed by friendly staff in cozy rooms with high-quality interior design.