Need to book in advance but well worth it!

Disappointed to say that my experience at Senses Spa did not exceed nor meet that expected of any Crowne Plaza outlet regardless of being outsourced or otherwise. The spa was able to accommodate a short notice change to my original booking bringing it forward 24hours. Great! However, the welcome journey was poor, was not warm nor friendly, more of an inconvenience to the spa staff. As the director of a 5* luxury resort hotel spa this is crucial to any property rating. The room was not prepared, the 'therapist' was abrupt, unprofessional, left the room 5 minutes after starting my treatment, her mobile phone buzzed the whole way through and closing the treatment and the ignorant farewell the icing on the cake. The massage was 'okay'. Worked out a few knots but nothing to write home about. Unfortunately, this part of my stay let the Crowne Plaza down. Would I have experienced the same had I not been a Groupon customer? I think not and so glad I hadnt paid directly full price as I would be asking for a refund. Its not about the money (I hear some of you saying why am I using Groupon if Im a 5* star spa director?!) its about the experience and how each visitor should be treated and considered equally highly. Next time I'll go to the spa next door in Radisson Blue. Sorry Senses Spa!

Despite the mix up when trying to present my Groupon purchase upon arrival, the massage was good. No extras like one would expect from the spa at the Crown Plaza but for the discounted price, I suppose it was worth it.

I was expecting something more from a 5* place. The lady’s hands felt cold the whole time and the treatment felt more like someone was petting me on the back than giving me a massage. Having a discounted rate should not mean compromising on quality.

Amazing and excellent service ☺️ I’ll be back soon inshallah