New Skills Academy

Choice of Admin Online Courses from New Skills Academy (Up to 84% Off)

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Up to 84% Off
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Highlights

Take advantage of these online courses helping to face difficulties of different roles including secretary and customer service agent

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What You'll Get

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Reception diploma

  • The key roles of a receptionist
  • How to run the reception area
  • How to communicate effectively
  • How to deal with the administration
  • How to further one’s career
  • How to be a team player
  • How to use technology to one’s advantage
  • How to handle databases
  • How to make bookings and reservations
  • How to organise things correctly
  • See the full course details

Office management and reception diploma

  • How to handle staff and understand their performance
  • The legal side of various policies and health and safety
  • Communication
  • How to deal with customers and individuals
  • The financial side of things
  • Office layouts
  • The art of delegation
  • Social media
  • How to handle meetings, including chairing them
  • See the full course details

Level 3 legal secretary diploma

  • Learn more about the legal secretary role - what will one be expected to do, general duties and operations
  • Get an understanding on the basic legal proofreading and writing skills needed to be effective in this role
  • Understand the importance of client confidentiality
  • Get a firm understanding regarding the English legal system. This will prove beneficial when working in a fast-paced legal firm anywhere in the country
  • Learn about the various court systems and structures
  • Understand what legal aid is, who is eligible and how this applies to this position
  • Learn more about civil litigation and how it works
  • Improve typing skills along with audio skills to ensure productivity on a daily basis in a legal secretary role
  • Get a firm understanding on will and probate law, enabling one to be more involved and provide their team with the best possible support each day
  • Make use of the tips on how to find legal secretary positions, where to look and how to secure an interview

See the full course details

Level 2 and 3 customer services diploma

  • Get an oversight of customer service
  • Understand the customers and get a firm understanding of consumer rights law in the United Kingdom
  • Make a great first impression
  • Learn how to care for the customer’s needs
  • Learn how to effectively deal with complaints, provide after-sales service and what to do in the case that the customer is wrong
  • Importance of face to face customer service
  • Importance of telephone customer service
  • Importance of electronic customer service
  • How to deal with difficult customers, defuse anger and control own emotions
  • Learn to deal with escalation to improve service levels
  • Learn how to make a good impression at all times by offering the best customer service and recapping the skills
  • See the full course details

Medical secretary diploma

  • Identify what a medical secretary does.
  • How to manage appointment bookings, why scheduling is so important, setting reminders and more
  • Learn the filing systems used in medical offices
  • Importance of patient confidentiality
  • Importance of medical records
  • Identify the different medical jargon and terminology
  • Information technology used in the medical profession along with basic computer use to electronic prescriptions, patient registrations and more
  • Why information technology is so important in the medical profession
  • Management for medical records
  • Understand the importance of health and safety in the workplace
  • Supplies and inventory management
  • Identify communication needed to be an effective medical secretary
  • See the full course details

Six-course ultimate admin diploma bundle

The Fine Print

Validity: Must redeem by 17 Sep 2020. Lifetime access to course content available from registration date.
Purchase: Limit 4 per person. May buy 5 additional as gifts.
Restrictions: Register online: https://newskillsacademy.co.uk/redeem-a-voucher/. No refunds or cancellation once log in details have been provided. Internet connection required. Customer support available 24/7, contact https://newskillsacademy.co.uk/contact/.
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About New Skills Academy

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