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Reception diploma

• The key roles of a receptionist
• How to run the reception area
• How to communicate effectively
• How to deal with the administration
• How to further one’s career
• How to be a team player
• How to use technology to one’s advantage
• How to handle databases
• How to make bookings and reservations
• How to organise things correctly
• See the full course details

Office management and reception diploma

• How to handle staff and understand their performance
• The legal side of various policies and health and safety
• Communication
• How to deal with customers and individuals
• The financial side of things
• Office layouts
• The art of delegation
• Social media
• How to handle meetings, including chairing them
• See the full course details

Level 3 legal secretary diploma

• Learn more about the legal secretary role - what will one be expected to do, general duties and operations
• Get an understanding on the basic legal proofreading and writing skills needed to be effective in this role
• Understand the importance of client confidentiality
• Get a firm understanding regarding the English legal system. This will prove beneficial when working in a fast-paced legal firm anywhere in the country
• Learn about the various court systems and structures
• Understand what legal aid is, who is eligible and how this applies to this position
• Learn more about civil litigation and how it works
• Improve typing skills along with audio skills to ensure productivity on a daily basis in a legal secretary role
• Get a firm understanding on will and probate law, enabling one to be more involved and provide their team with the best possible support each day
• Make use of the tips on how to find legal secretary positions, where to look and how to secure an interview

See the full course details

Level 2 and 3 customer services diploma

• Get an oversight of customer service
• Understand the customers and get a firm understanding of consumer rights law in the United Kingdom
• Make a great first impression
• Learn how to care for the customer’s needs
• Learn how to effectively deal with complaints, provide after-sales service and what to do in the case that the customer is wrong
• Importance of face to face customer service
• Importance of telephone customer service
• Importance of electronic customer service
• How to deal with difficult customers, defuse anger and control own emotions
• Learn to deal with escalation to improve service levels
• Learn how to make a good impression at all times by offering the best customer service and recapping the skills
• See the full course details

Medical secretary diploma

• Identify what a medical secretary does.
• How to manage appointment bookings, why scheduling is so important, setting reminders and more
• Learn the filing systems used in medical offices
• Importance of patient confidentiality
• Importance of medical records
• Identify the different medical jargon and terminology
• Information technology used in the medical profession along with basic computer use to electronic prescriptions, patient registrations and more
• Why information technology is so important in the medical profession
• Management for medical records
• Understand the importance of health and safety in the workplace
• Supplies and inventory management
• Identify communication needed to be an effective medical secretary
• See the full course details

Six-course ultimate admin diploma bundle

• Includes all of the above
• See the full details.