When checking in, I was “blamed” for not having called the restaurant to confirm the reservation. I made the online reservation through Groupon and had not been asked to call the restaurant to reconfirm it. Groupon should have sorted it out with the restaurant. In any case, Intercontinental Hotel, a five-star hotel, should not put any blame on a customer. As the customer has already arrived and the tables are available, just simply lead the customer to the table without any “bullshit”. It’s not what customer service is expected from a five-star hotel. Much worse, when getting back my car from valet, I found my car window sprinkled with white paint. It’s probably because of renovation work carried just above my car when parked. The valet guy didn’t say sorry or make any apology. Intercontinental did disappoint me at all today.
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About This Deal
Type of cuisine: International
What’s included: two- or three-course meal with soft or house beverages, depending on the option purchased
Not valid on special occasions and public holidays
Lunch served from 12.30 p.m. to 3.30 p.m.; dinner served from 6.30 p.m. to 11 p.m.
Expires 90 days after purchase. Limit 5 per 1, 2 or 4 people, may buy 5 additional as gifts. Must redeem by online booking system. Check availability here and book here. Prior booking/cancellation (subject to availability) at least 1 hour in advance. Valid for lunch and dinner. Not valid on special occasions and public holidays such as Christmas and New Year, unless stated differently. E- or printed voucher must be presented. Valid for option purchased only. For further enquiries, please contact the merchant directly at 04 446 6654. Groupon prices are inclusive of VAT where applicable. See the rules that apply to all deals. Download free Groupon app for Android and iOS. Dinner is valid from 8:30 PM during Ramadan.
About Accents Restaurant at 5* InterContinental Dubai Marina
Accents Restaurant is located inside 5* InterContinental Dubai Marina. The venue aims to combine local flavours with a vibrant international cuisine as patrons select a lush breakfast buffet or opt for an extensive a la carte menu. Set in elegant surroundings with latticework and refined furniture, the restaurant can be a perfect place for a moment of chill out after a whole day.