It was great deal with the food & drink!
I bought the (WEEKEND) offer for a faily of four, and a child voucher
First, the hotel kept replying to my emails that they are fully booked for couple of weeks ahead and advised to use my vouchers in a weekday instead 🤨
Second, after I asked them to reply to my email stating that they can't accommodate us during weekend so I could forward thier reply to Groupon, they replied that can accommodate us after 3 weeks on Friday but after 2 pm only, 🙄
Third, everytime I faced a situation and needed to chage my reservation, they postponed me 3 more weeks.
Forth, same day of my reservation they called to ask who is accompanying me (although that my reservation clearly stated that it's for 4 adults) since the beginning, they said that the voucher for family of four is for 2 Adults and 2 children 😠 which is NOT written anywhere on Groupon.
Finally, it's only on very deep pool to use, the rest of hotel pools is not allowed for Groupon voucher users.
I would give them Zero in customer service.
The only thing I liked was the food, it was tasty
satheeshkumartop reviewer helpful reviewer
Good for Children. well maintained. Food are available after 12:00PM only. Dining is under the umbrella of open area. Very hot. If they provide at least Air cooler near the dining table , will be good.
Great service, pool was virtually empty on a Thursday afternoon and the value for money on the tickets we got were perfect for 5 people. I really recommend it.
Busy on weekends but well organised. Very friendly staff. Good value for money.
The value for money is great. It was not very busy on a weekday and the food is very good. Pool is nice and big.
Marinatop reviewer helpful reviewer
Very nice pool and tasty food. Little was crowded on our day, but like 109 credit towards food and drinks with the offer.