Family friendly resort, great breakfast options and fabulous rooms and staff

... we had a great time! staffs are very friendly and helpful too.. over all, it was a memorable experience to us. Thank you to Danat Al Ain Staffs and crew...

I stayed at the Danat Hotel in Al Ain for a family staycation and, unfortunately, had a disappointing experience at the hotel's restaurant. We had a dinner package included with our stay, and after our meal, I took an open bottle of water from our table as we left the restaurant. While my wife went to the washroom, another guest asked the restaurant manager, Mr. Osama, for a bottle of water. The manager informed him that water was not allowed to be taken out of the restaurant. He then noticed I had an open bottle of water and made the other guest pay for his bottle. To my surprise and embarrassment, Mr. Osama took the water from me, despite it being already opened and used at our table. This felt unnecessary and was a very embarrassing situation, especially considering it was just a bottle of water. I am deeply concerned about the behavior of the restaurant manager, Mr. Osama. Such rigid enforcement over something as minor as a bottle of water significantly detracted from our overall experience. I hope the hotel management looks into this matter to ensure a more pleasant and customer-friendly experience for future guests.