Jobs

Want to join the league of professionals who is intent on making e-commerce better? Here’s great news for you – we’re hiring!

Here at Groupon, you will be a part of the global movement that marshalled the world of e-commerce into the multi-billion dollar industry it is now.
We help grow businesses, but more importantly, we help grow people. With a multi-lingual team hailed from all walks of life, our office is run by extraordinary young minds that come to work every day boasting a strong sense of work ownership.
We’re always on the lookout for new talents to join our extended family. Have a look at our vacancies, and feel free to drop us line at jobs.ae@groupon.com 



Why join Groupon?

  • To be part of what Forbes magazine called The Fastest Growing Company
  • To get the chance to do what you love in an environment that you’ll love even more
  • To get right in the middle of the formidable force that continues to reshape the e-commerce industry
  • To work in an office where you can be what you want and wear what you want (as long as your Mom approves)
  • To come to work with your pet (or the other way around)
  • To be in a workplace where constructive craziness is always called for

 (This is how CRAZY Groupon UAE can get!)

Location

Our offices are located Media City, right in the heart of the creativity freeway, and next to myriad sushi, biryani and chicken mandi restaurants, not to mention various coffee shops, to keep us energized.

Open Positions

Partner Relationship Manager

Summary of Role
The “heart-beat” of the company; the Groupon Partner Management Team is responsible for project managing the operational experience and building relationships with businesses featured on Groupon. 
  
Partner Management is a dynamic, multi-faceted ‘front office’ role: involving essential internal and external communication from senior management across all company departments; and business partners to develop positive, long term relationships to maximise their Groupon experience.
  
The position is a varied role, working alongside experienced professionals and entrepreneurs, from established international and national brands, such as Blackberry and leading hotel chains  to up and coming local businesses, all benefiting from advertising and customer acquisition on Groupon.
  
 Your Responsibilities
 Administration:
 Accurately logging all partner cases in salesforce 
 Working within given agreed KPI’s – resolving partner cases in conjunction with PRM support and internal departments as and when required 
 Ensure that partner activity is properly communicated to the salesperson when needed
 Ensure write up’s mirror partner contractual agreement
 Develop initiatives to improve overall partner satisfaction with Groupon’s services
 Assist with developing merchant satisfaction surveys
  
 Relationships:
 Act as the partners’ first aftersales point of contact; provide full aftersales support to Groupon partners
 Inform partners of their scheduled go-live date
 Ensure partners are properly briefed and ready to be featured as per the city plan
 Communicate the value of merchant service tools to the partner  
 Build strong partner relationships through media plans and testimonials
 Complete required calls and site visits to partners to build rapport and ensure that partners are happy with the overall Groupon experience 
  
 Your Skills:
 Excellent communication skills (verbal  (Arabic) and written) and able to drive for results 
 Relationship building skills
 Problem solving skills
 Thrives in high paced, fast moving environments and is able to make quick, assertive decisions
 Outstanding attention to detail, and strong organizational skills
 Positive attitude, energetic approach and self-motivation are all essential


Customer Service Superstar

  
Summary of Role
Customer Support Representatives are the voice of Groupon to our subscribers. They are patient, resourceful, charming, and efficient problem-solvers who strive to provide only the best customer experience. The role entails phone and email communication with our current and future subscribers, thus playing a vital role in affecting the reputation of Groupon. Customer Service Superstars must be able to work under pressure in a dynamic and fast paced environment, and will have a high degree of responsibility as part of a successful, committed and fun team. 
 
Your Responsibilities
 Customer Services:
 Provide top notch customer support that leaves the customer happy and satisfied
 Handle customer tickets generated by phone or email through the online ticketing system
 Resolve customer complaints and queries in a professional and appropriate manner 
 Handle escalations from the call centre agents as directed by the CS Supervisor
 Ensure Kpi’s and targets are met on a on-going basis
 Liaise with other internal departments (when needed) to resolve open customer tickets
 Ensure that all customer enquiries and complaints are properly documented using the online ticketing system
 Provide continuous customer feedback to internal departments to improve editorial, sales and partnership management processes
 Develop periodic reports on ticket resolution times and deal complaints
 Work with the CS Supervisor and Manager on developing initiatives to ensure that customers are always happy with the overall Groupon experience
 Ensure an efficient handover of returned products are distributed and documented in a timely manner to the logistics department
 Performs assigned duties as and when instructed by department Supervisor or Manager
  
 Reception Duties:
 Provide First class front line support to our front of house desk
 Ensure that the phone is answered in a timely fashion and the caller is greeted with a smile
 Greet our partners, customers and potential employees with a smile
 Ensure that the correct procedure is followed when releasing cheque payments to our partners
 Ensure that  the systems and documents used for  ‘Event Tickets’ are kept up to date and accurate  
  
 Required skills:
 Fluent in English and/or Arabic with an excellent standard of written and spoken communication
 Exceptional problem solving skills
 Ability to handle high-volume tickets in a high-stress environment
 Ability to use online ticketing systems
 Strong organisational and communication skills 
 Positive attitude, energetic approach, professionalism and self-motivation are all essential

 

Business Development Managers (Dubai & Abu Dhabi)

  
Summary of Role
The main responsibility of a Business Development Manager / Senior Business Development Manager is to develop and perform all sales activities surrounding the Groupon model. Through a consultative approach to client management and sales, you will understand your clients business in order to construct a mutually beneficial offer for our subscribers. In turn this will increase the partner’s customer base and generate upsell opportunities. You will become a vital part of your clients marketing and business plans.
  
 Responsibilities include but not limited to:

Ÿ

Liaising with local businesses on negotiable offers for our subscribers
ŸResponsible for managing all aspects of the deal – from identifying leads, face to face contact, presentation of Groupon and closing of deals
ŸEnsuring that leads are continually generated and existing contacts and business are routinely maintained
ŸResponsible for carrying out work related instructions issued by your City Manager
ŸOrganise meetings with prospective businesses
ŸMaintaining relationships with established clients
ŸGenerate revenue to help meet daily, weekly sales targets
ŸMaintains accurate records of all sales activities using sales force
  
 Required skills:
ŸMinimum of 3 plus years sales experience
ŸProven sales track record
ŸHigh standard of communication and presentation skills
ŸUnderstanding of Groupon business model
ŸAbility to apply an intelligent sales pitch
ŸBasic ability to figure out mathematical equations quickly and efficiently
ŸSelf-motivation, flexibility and ability to sell at all decision-making levels
ŸKnowledge of social media such as Facebook and Twitter
ŸProactive
ŸHighly Motivated
ŸLocal knowledge and experience preferable
ŸDriving License

All the fun we have at work spills out to our customers through contests and posts on our social media platforms.  We also make it a point to channel our strengths towards initiatives that make the world a better place to live in.

 (Spreading the love)